FAM Kaffeetechnik is your service partner for professional espresso machines and coffee grinders in Dresden and the surrounding area. We take care of maintenance, diagnostics, and repairs – and additionally support commercial customers with emergency service, on-site assignments, loan machines, and individually customizable maintenance and service contracts.
- Emergency service for commercial customers – on-site if required
- Loan machines during maintenance or repair, so your operations can continue
- Maintenance and service contracts for planned support and fewer unscheduled downtimes
- Diagnosis and cost estimate before repair – work only after approval
- Over 10 years of experience and original manufacturer parts
- Workshop in Dresden · Jagdweg 1–3 · 01159 Dresden
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01 - Repair & Diagnostics
CONTACT USIf a defect disrupts operations, we will find the cause and transparently coordinate the next step with you.
- Diagnosis of portafilter machines and coffee grinders
- Repair after prior cost approval
Original manufacturer parts, where available and intended
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02 - Maintenance & Prevention
CONTACT USRegular maintenance protects technology, coffee quality, and investment – and helps reduce unplanned outages.
- Inspection of relevant components and wear parts
- Cleaning and technical inspection
Maintenance intervals matched to use and equipment
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03 - Emergency & On-Site Service
CONTACT USIn case of an acute breakdown, a clear point of contact is essential. Business customers can use our emergency service – on site if required.
- Rapid technical initial assessment
- On-site deployment after consultation
- Workshop repair if an on-site solution is not feasible
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04 - Operational Safety & Support
CONTACT USWe support your equipment beyond the individual repair case.
Loan machines during maintenance or repair- Installation and commissioning
- Maintenance and service contracts
- Purchase & sale and consulting
- Training for the safe handling of machines and grinders
Private customers usually bring their device to the workshop. In business, operational readiness is also important: emergency service, on-site deployment, loan equipment, and plannable contract support reduce your downtime and create reliability
Our Service Process - In 4 Steps from inquiry back to your operations
01 - Inquiry & Troubleshooting
You report the machine, model, location, and a description of the fault or maintenance required. In the event of an acute breakdown, you inform us directly whether operations have ceased and if an on-site visit is necessary.
02 - Diagnosis & Cost Estimate
We document the fault and inspect the machine or grinder – on site or in our workshop, depending on the case. Afterwards, you will receive our technical assessment and a cost estimate.
03 - Release & Repair
We will only carry out the agreed work after you have approved it. If additional major defects occur during the repair, we will discuss further cost-relevant measures with you again.
04 - Conclusion & Return / Recommissioning
After completion, you will get the machine back or we will put it back into operation. If agreed, a loan machine will bridge the maintenance or repair period.
First clarity. Then release.
Full cost transparency before repair - After the diagnosis, you will receive a cost estimate. Repairs will only be carried out once you have approved the work.
The cost of the analysis will be offset against a subsequent repair by our FAM Kaffeetechnik.
If additional major defects become apparent during the process, further consultation will take place before any further cost-relevant work is carried out.
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01 - Emergency service – also on-site CONTACT USIs your portafilter espresso machine failing during operation? For commercial customers, we offer an emergency service and will come directly to you by arrangement.
- Initial technical assessment of the fault
- On-site diagnosis and repair, if feasible
- Transfer to the workshop for more extensive work
- Transparent communication regarding effort and costs
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Our goal: To get your business back up and running as quickly as possible.
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02 - Installation & Commissioning CONTACT US- New machine, new grinder or a completely new coffee setup? We professionally guide the commissioning and adjust the technology for use in your business.
- Checking the conditions at the installation site
- Installation and technical commissioning
- Basic setting and adjustment of machine and grinder
- Instruction or training for the team on request
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So that your setup is not just connected, but functions correctly in everyday use.
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03 - Maintenance & Loan Machine CONTACT USMaintenance should prevent breakdowns – but even planned downtime should not unnecessarily restrict operations. That's why we provide commercial customers with loan machines during maintenance or repair.
- Regular technical maintenance and inspection
- Schedulable appointments to suit operational processes
- Loan machine to bridge the service period
- Documented coordination of necessary work
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Your equipment is maintained so that your business can continue to run flawlessly.
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04 - Buying & Selling CONTACT USWhen repair, expansion, or replacement is needed, we don't just provide technical advice – we also assist with the purchase and sale of portafilter machines and coffee grinders.
- Consultation tailored to business size, use, and requirements
- Purchase of suitable machines and grinders
Sale of new, used, or refurbished equipment - Technology according to offer
- Optionally combined with installation and commissioning
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Technology should fit the business – not the other way around.
Maintenance & Service Agreements
Planned Maintenance Instead of Unplanned Downtime
For commercially used espresso machines and coffee grinders, we offer individual maintenance and service contracts. The scope of services will be tailored to your machinery, usage, and operational needs.
- Regular maintenance intervals that don't start only when a defect occurs
- Schedulable service appointments and a clear point of contact
- Better overview of condition, maintenance, and upcoming work
- Service concept for individual machines or multiple devices in operation
- Emergency service and loaner equipment can be customized to the individual
- Support concept
Frequently Asked Questions about Business Services
Does FAM Kaffeetechnik offer an emergency service for restaurants and businesses?
Yes. Business customers can use our emergency service in the event of an acute failure. Depending on the type of error and the situation, diagnosis or repair can also be carried out on site. We will coordinate the specific deployment directly with you.
Do you also come directly to our company in the event of a defect?
Yes. On-site assignments are possible for business customers. Whether a repair can be carried out efficiently on-site or if the machine needs to be taken to the workshop depends on the defect and the scope of work required.
Is there a loaner machine available during maintenance or repair?
Yes. For commercial customers, we provide loaner machines to bridge maintenance or repair times. This way, operations can continue even if their own machine is temporarily unavailable.
Do you offer maintenance or service contracts?
Yes. FAM Kaffeetechnik offers individual maintenance and service contracts for commercial espresso machines and coffee grinders. The scope and intervals are tailored to your equipment, usage, and operational requirements.
How does a repair work for business customers?
Following your inquiry, we will record the device and the error description. This is followed by a diagnosis and a cost estimate. We will only carry out the agreed work after your approval. If additional major defects are found, we will consult with you again before performing any further cost-relevant work.
What is the cost of the diagnosis or the estimate?
The diagnosis will be charged. If you have the subsequent repair carried out by FAM Kaffeetechnik, the cost of the analysis will be offset against the repair. The specific amount of the diagnostic costs should be clearly stated during the inquiry or appointment process.
Which machines and brands does FAM Kaffeetechnik service?
We specialize in portafilter machines and coffee grinders and cover almost all common brands, including La Cimbali, Gaggia, La Marzocco, ECM, Sage, Profitec, Astoria, Rancilio, La San Marco, Rocket, De'Longhi and Bezzera. We are happy to check other brands on request.
Do you also handle the installation and commissioning of new devices?
Yes. We support commercial customers with the installation and commissioning of espresso machines and grinders. Upon request, we can combine the commissioning with an introduction or training for the team.
Can we also buy or sell machines or coffee grinders from you?
Yes. In addition to service and repair, our offerings include the purchase and sale of portafilter espresso machines and coffee grinders. We provide advice on selecting the right equipment to match your application, needs, and existing setup.
Do you offer team training?
Yes. FAM Kaffeetechnik offers training courses for working with espresso machines and coffee grinders. Topics can include operation, grind adjustment, espresso extraction, cleaning, and daily care routines.
Where is the workshop located?
FAM Kaffeetechnik's workshop is located at Jagdweg 1–3, 01159 Dresden. On-site service for commercial customers is also available depending on the service case.