From regular maintenance to repairs, from new machines to restoration: FAM Kaffeetechnik accompanies portafilter machines and coffee grinders throughout their entire life cycle. For private customers as well as for gastronomy and commercial businesses.

  • Maintenance, service and repair of portafilter machines and coffee grinders
  • Diagnosis and cost estimate before every repair – execution only after approval
  • Installation, commissioning, consulting and training
  • Restoration, general overhaul and individual refinement
  • Over 10 years of experience · Original manufacturer parts · Workshop in Dresden

For commercial customers additionally:

  • Emergency service, on-site assignments, loan machines and maintenance contracts
CONTACT PRIVATE CUSTOMERS CONTACT BUSINESS CUSTOMERS

Private or commercial – the technology is similar, the service is not

  • PRIVATE CUSTOMERS

    Portafilter and coffee grinder service – from maintenance and repair to commissioning, consulting and training.

    • Maintenance & Repair
    • Grinder Service
    • Installation & Commissioning
    • Consulting, Buying & Selling
    • Restoration & Refinement
    • Training / Seminars
    Private Customer Service

  • BUSINESS CUSTOMERS

    Technical service focused on operational safety and minimizing downtime.

    • Maintenance & Repair
    • On-site & Emergency Service
    • Loaner Machines
    • Maintenance & Service Contracts
    • Installation of New Technology
    • Team Training
    Business Customer Service

Our Services at a glance

  • 01 - Maintenance & Service

    Regular maintenance, inspection, and adjustment for reliable technology and long-term value retention.

  • 02 - Repair

    Error diagnosis, cost estimate and professional repair - no repair without prior approval.

  • 03 - Restoration & Refinishing

    Technical overhaul of older machines and, upon request, individual optical refinement, e.g. powder coating.

  • 04 - Installation & Commissioning

    Professionally set up, connect, adjust, and prepare the new machine and grinder for operation.

  • 05 - Mill Service

    Cleaning, testing, wear parts, and technical repair for a reliably operating coffee grinder.

  • 06 - Advice, Purchasing & Sales

    Assistance with equipment selection, as well as buying and selling of portafilter machines and coffee grinders.

  • 07 - Training & Seminars

    Hands-on work with the portafilter and coffee grinder – from the right setup to reproducible workflows.

  • 08 - Emergency service & on-site

    In the event of an acute failure in commercial operations, we provide quick support, and on-site if required.

  • 09 - Rental machine & service contract

    Planned maintenance and bridging during service or repair – for fewer operational disruptions.

Transparent Service instead of Repair Black Box

01 - Inquiry & Handover

You describe the machine and the fault. When handing it over, we will record the fault pattern.

02 - Diagnostics & Cost Estimate

We will investigate the cause and provide a transparent cost estimate.

03 - Release & Repair

We will only carry out the agreed-upon work after your approval.

04 - Test & Return

After functional testing, you will receive the machine back. We will discuss additional defects beforehand.

Many Manufacturers. One Point of Contact.

We work on a wide range of portafilter espresso machines and use original manufacturer parts where available and intended for repair.

Including: La Cimbali, Gaggia, La Marzocco, ECM, Sage, Profitec, Astoria, Rancilio, La San Marco, Rocket, De’Longhi and Bezzera.

For rare models, it's best to clarify acceptance and spare part availability beforehand, based on manufacturer, model, and a photo. Upon request, we can also inspect the matching coffee grinder, as both components influence the result in the cup.

First know what's going on. Then decide.

Full cost transparency before repair - After the diagnosis, you will receive a cost estimate. A repair will only be carried out after your prior approval.

  • The analysis costs will be offset against a subsequent repair carried out by FAM.
  • You decide whether the repair should be carried out based on the diagnosis.
  • Should additional major defects become apparent during the repair, we will discuss the next steps with you in advance.
  • This way, the effort, decision, and costs remain transparent for you.

Frequently Asked Questions about FAM Kaffeetechnik Services

Which devices does FAM Kaffeetechnik service and repair?

The focus is on portafilter machines and coffee grinders for private and commercial customers. FAM services a wide range of brands. For rare machines, a short inquiry with the manufacturer and model is recommended.
Which brands do you work with?

These include La Cimbali, Gaggia, La Marzocco, ECM, Sage, Profitec, Astoria, Rancilio, La San Marco, Rocket, De’Longhi, and Bezzera. Other brands can be individually evaluated.
Will a repair be started immediately after drop-off?

No. First, error detection and diagnosis take place. After that, customers receive a cost estimate. Repairs are only carried out after explicit approval.
What happens if further defects are discovered during the repair?

If additional repair needs or significantly greater effort become apparent, FAM will coordinate the further procedure with the customer before commencing additional work.
Are the diagnostic costs offset against a repair?

Yes. If FAM Kaffeetechnik subsequently carries out the repair, the analysis costs will be offset against the repair costs.
Can I book a maintenance without a specific defect?

Yes. Regular maintenance is useful to detect wear, deposits, and technical anomalies early on and to reliably maintain the machine.
Does FAM also offer service for coffee grinders?

Yes. Depending on the device and condition, the mill service includes cleaning, technical inspection, inspection of grinding burrs and wear parts, as well as repair and basic adjustment.
Does FAM also handle installation and commissioning?

Yes. Depending on the appliance and its condition, the grinder service includes cleaning, technical inspection, inspection of grinding burrs and wear parts, as well as repair and basic calibration.
Can FAM advise on the selection of a new machine or mill?

Yes. The consultation is based on actual use, such as beverage volume, space, operation, budget, maintainability, and the requirements for the machine and grinder.
Does FAM offer training?

Yes. Training courses and seminars teach the practical handling of portafilter machines and coffee grinders. For commercial customers, team training is also useful, especially with new equipment or new employees.
Is there an emergency service for business customers?

Yes. For commercial customers, FAM offers an emergency service and on-site assignments if required. In the event of acute failures, the request should directly state that ongoing operations are affected.
Are loaner machines available during maintenance or repair?

Loan machines are available for commercial customers as a stopgap during maintenance or repair. Availability and suitable solution are agreed upon in advance.
Does FAM offer maintenance or service contracts?

Yes. For business customers, maintenance and service contracts can be arranged with appropriate intervals and services. The goal is predictable support and fewer unplanned outages.
Can an old portafilter machine be restored or aesthetically modified?

Yes. FAM carries out restorations and general overhauls and also offers individual customisations, including powder coating.
Where is the workshop located?

FAM Kaffeetechnik is located at Jagdweg 1–3, 01159 Dresden.