• 01 - Request

    You contact FAM Kaffeetechnik with your request. The better we understand the fault, the better we can prepare the next steps.

    ✓ State machine / grinder and manufacturer
    ✓ Briefly describe the fault or anomaly
    ✓ Submit photos or further information if necessary

  • 02 - Handover & Error Log

    When you drop off your device, we record the device and a description of the fault. This documents why the machine is brought to us and which points need to be checked.

    ✓ Device is clearly identified
    ✓ Fault description and customer notes are logged
    ✓ Drop-off at our workshop or by prior arrangement

  • 03 - Diagnosis & Estimate

    Our workshop technically inspects the machine or coffee grinder. Based on the diagnosis, you will receive a cost estimate for the necessary work.

    ✓ Technical fault analysis
    ✓ Classification of defects, wear, and repair needs
    ✓ Cost estimate before starting the repair

  • 04 - Release & Repair

    We will only begin the repair once you have approved the cost estimate. We use original manufacturer parts whenever possible and carry out the agreed work professionally.

    ✓ Repair only after customer approval
    ✓ Diagnostic costs will be offset against the repair if carried out
    ✓ In case of additional major defects, we will consult you again

  • 05 - Review & Return

    Once the work is complete, we check the function and prepare the machine for return. You receive your device back and know what work has been performed.

    ✓ Functionality test after repair
    ✓ Transparent return of performed work
    ✓ Notes on maintenance or further operation, where appropriate

No repairs on speculation - You'll know where you stand beforehand!

01 - Diagnostics / Analysis

Analysis and diagnostic costs are incurred for the technical inspection of the machine or coffee grinder. The exact amount will be transparently communicated during the inquiry or acceptance process.

02 - Estimate

After the diagnosis, you will receive an estimate of the necessary work and the expected repair costs.

03 - Repair Release

If you commission FAM Kaffeetechnik to carry out the repair, the analysis costs will be credited towards the repair.

04 - Without repair approval

If you decide against the repair, only the diagnosis/analysis performed will be charged according to the agreed conditions.

05 - Additional defects

If further major defects become apparent during the repair that significantly change the approved scope, we will contact you again before carrying out additional work.

06 - Spare Parts & Additional Services

Required spare parts and additional services will be included in the cost estimate or after consultation. For commercial customers, on-site, emergency service, or rental machine services may also be added depending on the order.

The costs should remain transparent for you. That's why we clearly separate diagnosis and repair and only begin chargeable repair work after your approval. The diagnosis provides the basis for your decision. Only with your approval does the cost estimate become a repair order.

First clarity. Then approval.

Full cost transparency before repair - After the diagnosis, you will receive a cost estimate. Repairs will only be carried out once you have approved the work.

The cost of the analysis will be offset against a subsequent repair by our FAM Kaffeetechnik.

If additional major defects become apparent during the process, further consultation will take place before any further cost-relevant work is carried out.

Frequently asked questions about business services

Does FAM Kaffeetechnik offer an emergency service for the hospitality industry and businesses?

Yes. Business customers can use our emergency service in the event of an acute failure. Depending on the type of error and the situation, diagnosis or repair can also be carried out on site. We will coordinate the specific deployment directly with you.
In case of a defect, do you also come directly to our company?

Yes. On-site assignments are possible for business customers. Whether a repair can be carried out effectively directly at your location or if the machine needs to be brought to the workshop depends on the defect and the required scope of work.
Is a loaner machine available during maintenance or repair?

Yes. For business customers, we provide loaner machines to bridge maintenance or repair times. This ensures that operations can continue even if their own machine is temporarily unavailable.
Do you offer maintenance contracts or service agreements?

Yes. FAM Kaffeetechnik offers individual maintenance and service contracts for commercial espresso machines and coffee grinders. The scope and intervals are tailored to your machine park, usage, and operational requirements.
How does a repair work for business customers?

Following your inquiry, we will record the device and the error description. This will be followed by a diagnosis and a cost estimate. We will only carry out the agreed work after your approval. If additional major defects are found, we will consult with you again before any further cost-relevant work.
What does the diagnosis or cost estimate cost?

The diagnosis will be charged. If you have the subsequent repair carried out by FAM Kaffeetechnik, the cost of the analysis will be offset against the repair. The specific amount of the diagnostic costs should be transparently displayed during the inquiry or appointment process.
Which machines and brands does FAM Kaffeetechnik service?

We specialize in portafilter machines and coffee grinders and cover almost all common brands, including La Cimbali, Gaggia, La Marzocco, ECM, Sage, Profitec, Astoria, Rancilio, La San Marco, Rocket, De’Longhi and Bezzera. We are happy to check other brands upon request.
Do you also handle the installation and commissioning of new devices?

Yes. We support commercial customers with the installation and commissioning of espresso machines and coffee grinders. Upon request, we combine the commissioning with an introduction or training for the team.
Can we also buy or sell machines or coffee grinders from you?

Yes. In addition to service and repair, our offerings include the purchase and sale of portafilter machines and coffee grinders. We advise on the selection suitable for use, requirements, and existing setup.
Do you offer training for teams?

Yes. FAM Kaffeetechnik offers training courses on working with portafilter machines and coffee grinders. Topics can include operation, grind adjustment, espresso extraction, cleaning, and daily maintenance routines.
Where is the workshop located?

FAM Kaffeetechnik's workshop is located at Jagdweg 1–3, 01159 Dresden. On-site services are also available for commercial clients, depending on the service case.