Whether for daily use at home or as the centerpiece of a café: FAM Kaffeetechnik supports espresso machines throughout their entire lifecycle – from maintenance and repair to restoration, purchase advice, and training. In our workshop in Dresden, we combine technical experience with a transparent service process.
- Service, maintenance, and repair
- Restoration and overhaul
- Purchase and sale of espresso machines
- Buying advice for machines, grinders, and suitable setups
- Training for safe handling of espresso machines and coffee grinders
- Over 10 years of experience
- Original manufacturer parts
- Workshop in Dresden
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PRIVATE Private Customer ServiceMaintenance, repair, restoration, consultation, commissioning, and training for your personal setup.
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BUSINESS Commercial ServicesIn addition, emergency service, on-site assignments, loan machines, and maintenance and service contracts.
Many manufacturers. One point of contact.
We work on a wide range of portafilter machines and use original manufacturer parts where available and intended for repair.
Among others: La Cimbali, Gaggia, La Marzocco, ECM, Sage, Profitec, Astoria, Rancilio, La San Marco, Rocket, De’Longhi and Bezzera.
For rare models, it's best to clarify acceptance and spare parts availability in advance based on the manufacturer, model, and a photo. We can also inspect the matching coffee grinder along with the machine, as both components influence the result in the cup.
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01 - Service & Repair CONTACT USMaintenance, diagnostics and repair with a transparent cost estimate.
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02 - General Overhaul CONTACT USMaintain technology, repair wear and tear, and expertly refurbish special machines.
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03 - Purchase & Sale CONTACT USoffer an espresso machine or inquire about a technically inspected or refurbished machine.
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05 - Training courses CONTACT USLearn grind setting, extraction, operation, maintenance, and reproducible processes in practice.
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Our service process - back to the perfect espresso in 4 steps
01 - Request & Handover
You describe the machine and the fault. When handing it over, we document the fault pattern.
02 - Diagnostics & Cost Estimate
We will investigate the cause and provide a transparent cost estimate.
03 - Release & Repair
We will only carry out the agreed work after your approval.
04 - Test & Returns
After the function test, you will receive the machine back. We will discuss any additional defects beforehand.
First know what's going on. Then decide.
Complete Cost Transparency Before Repair - After diagnosis, you will receive a cost estimate. Repairs will only be carried out after your prior approval.
- The analysis costs will be offset against a subsequent repair performed by FAM.
- You decide, based on the diagnosis, whether the repair should be carried out.
- Should additional major defects become apparent during the repair, we will discuss the next steps with you in advance.
- This ensures that effort, decision, and costs remain transparent for you.
Frequent Questions About Espresso Machines
Which portafilter machines does FAM Kaffeetechnik service?
We service espresso machines from many common manufacturers for private and commercial customers. For rare or older models, we check in advance whether spare parts and technical documentation are available.
Can I book a service even without a specific defect?
Yes. Regular maintenance helps detect wear, deposits, and technical anomalies early on and keeps the machine reliably operational in the long term.
Do you repair without prior approval?
No. After the diagnosis, you will receive a cost estimate. Repairs will only be carried out after your approval. If further defects become apparent during the work, we will discuss additional measures with you beforehand.
Do you also service the coffee grinder for the portafilter machine?
Yes. FAM Kaffeetechnik also offers service, repair, consultation, and training for coffee grinders. For a harmonious espresso setup, it's worth taking a look at both the machine and the grinder together.
Where is the workshop located?
Our workshop is located at Jagdweg 1–3, 01159 Dresden.