Your espresso machine or coffee grinder should work reliably – every day. We service, inspect, and repair portafilter machines and coffee grinders in our workshop in Dresden. Transparent, with original manufacturer parts, and with over 10 years of experience.
- Maintenance, service, and repair of espresso machines & coffee grinders
- Diagnosis and cost estimate before every repair
- Repair only after your explicit approval
- Original manufacturer parts, where available and intended
- Workshop in Dresden · Jagdweg 1–3 · 01159 Dresden
MAINTENANCE, REPAIR & SERVICE - SO YOUR SETUP IS UP AND RUNNING AGAIN!
Whether it's routine maintenance or a specific defect: We will professionally inspect your machine or grinder and first determine what is truly necessary. You will receive a clear diagnosis and know which work is recommended before any repair.
Typical cases: Machine doesn't heat up properly, leaks water, or doesn't build stable pressure.
Grinder grinds unevenly, is unusually loud, or needs cleaning or wear parts.
You want to have your machine preventively maintained before a defect occurs.
You have an older or high-quality device and want to have it professionally maintained instead of prematurely replaced.
Brands serviced: including La Cimbali, Gaggia, La Marzocco, ECM, Sage, Profitec, Astoria, Rancilio, La San Marco, Rocket, De’Longhi, Bezzera & many more.
Our service process - in 4 steps back to enjoying the perfect espresso
01 - Inquiry & Appointment
You contact us and briefly describe the machine, model, and error pattern or your maintenance request. This way, we can categorize your request even before the handover.
02 - Handover & Diagnosis
When the machine or mill is handed over, we document the fault. We then inspect the machine or mill in our workshop and determine the cause, condition and necessary work.
03 - Cost Estimate & Approval
You will receive our assessment and an estimate. We will only start the repair after you approve it. Should further relevant defects become apparent during the work, we will consult with you again.
04 - Repair & Return
After approval, we carry out the agreed work professionally, using original manufacturer parts where available and suitable. After that, you will receive your device back – repaired, checked, and ready for use.
First understand what's going on. Then decide.
Full cost transparency before repair - After the diagnosis, you will receive a cost estimate. Repairs will only be carried out after your prior approval.
- The cost of the analysis will be credited towards a subsequent repair carried out by FAM.
- You decide whether the repair should be carried out based on the diagnosis.
- Should additional major defects become apparent during the repair, we will discuss the next steps with you beforehand.
- This way, the effort, decision, and costs remain transparent for you.
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01 - Maintenance & Service CONTACT USRegular maintenance protects the technology, taste, and value of your machine.
- Inspection of important components and wear parts
- Cleaning and descaling according to device and condition
- Checking seals, valves, pump, and brewing group
- Function check of pressure, temperature, and heating
- Maintenance and cleaning of coffee grinders as needed
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02 - Installation & Commissioning CONTACT USNew machine? We'll make sure your setup runs correctly from the start.
- Professional installation and commissioning
- Checking of basic settings
- Matching machine and grinder
- Support with the initial dial-in / grind size
- Instruction in use, care and cleaning
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03 - Buy & Sell CONTACT USThe right technology instead of just any technology.
- Purchase of selected portafilter machines and coffee grinders
- Sale of suitable new or used equipment, subject to availability
- Professional assessment of condition and area of application
- Consultation tailored to budget, requirements and usage profile
- Connection with commissioning and instruction upon request
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04 - Training & Seminars CONTACT USGood technology is only half the battle. We'll show you how to use it correctly.
- Fundamentals of portafilter machines and grinders
- Understanding grind size, dosing, and espresso extraction
- Reproducible workflows on your own setup
- Milk texture and basic frothing
- Cleaning, maintenance, and avoiding common mistakes
Your machine needs servicing? Talk to us.
Send us your inquiry with the manufacturer, model, and a brief description of the problem or your service request. We will get back to you with the appropriate next step. No black box, no repairs without consultation. Our service process is designed so that you always know what's happening with your device.
- Device: Portafilter machine or coffee grinder
- Manufacturer & model
- Brief fault description or desired service
- Optional: Photos, if a defect is visible
Frequently asked questions about the service
What devices does FAM Kaffeetechnik repair?
We specialize in portafilter machines and coffee grinders. In our Dresden workshop, we handle maintenance, service, diagnostics, and repairs for private devices from a wide range of manufacturers.
Which brands can you service and repair?
We represent almost all common brands, such as La Cimbali, Gaggia, La Marzocco, ECM, Sage, Profitec, Astoria, Rancilio, La San Marco, Rocket, De’Longhi and Bezzera. If you don't find your brand, just ask us.
What happens if my portafilter machine is defective?
After handover, we document the fault and carry out a diagnosis. You then receive a cost estimate. We only start the repair after your approval.
Will my machine be repaired without consultation?
No. We only carry out repairs after prior approval. If significant additional defects are found during the process, we will consult with you again before any further cost-relevant work is carried out.
What does the diagnosis or cost estimate cost?
The diagnosis will be charged. If you have the subsequent repair carried out by FAM Kaffeetechnik, the costs of the analysis will be credited towards the repair. The exact amount can be communicated directly upon inquiry or before the device is accepted.
How long does maintenance or a repair take?
That depends on the device, the type of fault, workload, and the availability of necessary spare parts. After diagnosis, we can better estimate the effort involved and inform you of the next steps.
Do you use original spare parts?
Yes. We work with original manufacturer parts, as long as they are available and intended for the respective repair. This supports professional and sustainable restoration.
Can I also have my coffee grinder serviced or repaired?
Yes. Coffee grinders are explicitly included in our service. Depending on the model and condition, we handle inspection, cleaning, maintenance, and necessary repairs, among other things.
Do you also help with a new espresso machine or coffee grinder?
Yes. We advise on selecting a suitable device, assist with buying and selling, and can support with installation and commissioning. This ensures that the machine, grinder, and usage are perfectly matched from the start.
Do you offer training for private customers?
Yes. In our training courses and seminars, we teach the safe handling of portafilter machines and coffee grinders – from grind size and dosing to espresso extraction, cleaning, and maintenance.
Where is the workshop located?
You can find FAM Kaffeetechnik at Jagdweg 1–3, 01159 Dresden. It's best to send a service request in advance with the manufacturer, model, and your concern.